FAQ
Questions people ask
Tell us about your city or workplace. We'll walk you through it and answer your questions.
What does it cost?
It depends on the size of your city or workplace and whether we run it or you do. Tell us about your community and we'll find an option that fits your budget. The core program is always free for participants.
Who runs the program, you or us?
Either. We can run it for you from start to finish, or your team runs it and we host, update and support it. You can start one way and switch later. Either way, it's your program and your data.
How long does it take to launch?
Most programs launch 15 to 45 days after the agreement is signed. A simple start, with leaders learning from our training videos, can open in about 15 days. More time goes to mapping walking routes, planning community days, getting venue approvals, waiver review by your attorney, or setting up your own web address.
How much staff time does it take?
If we run it, none. You name one contact person who answers our questions and OKs big decisions, like the yearly schedule. If you run it, plan on a coordinator for a few hours a week to manage the schedule and messages, plus leaders for walks and classes. Either way, sign-ups, reminders, waitlists and reports run on their own.
If you run it, what do you need from us?
One contact person. Your logo and colors. Permission to use your parks, trails or buildings, and help with any reservations or permits. Your attorney's review of the waiver. If you want your own web address, one small change from your IT team. We don't need access to your computer systems, email or resident records.
Who leads the walks and classes?
If we run it, we find, schedule and support the leaders: local instructors and trained volunteers. If you run it, your staff, volunteers or instructors lead them. Each leader gets their own login to check people in.
How do staff and leaders learn to use it?
With short training videos and an online orientation they can do at their own pace. Want in-person training too? We'll come to you at no cost. Questions? Email us anytime.
What if we can't offer classes or big days yet?
Your community still gets captioned workout videos for home (videos come standard with every program), health tips from health.gov, simple recipes and news from you. Add walks and classes whenever you're ready.
Do we need a sponsor?
No. Sponsors are optional. Many communities like them because they help pay for the program, and we'll show you how to find them.
Can employers use it?
Yes. Employers can sponsor their city's program today. We're building programs for single workplaces now. Talk to us to be among the first.
Do people need to download an app?
No. It works in any phone's web browser, and people can add it to their home screen.
What about waivers and liability?
Everyone signs the program's waiver on their own phone or computer before they get a spot. Have your attorney review it. Who is responsible for what is set out in our agreement. We don't give legal advice.
What data do you collect?
Only what's needed to run the program: names, contact details, date of birth and sign-ups. Never health data, weight, steps or location history.
Who owns the data?
You do, whether we run the program or you do. You can export all of it at any time.
Is it accessible?
Yes. It's built to WCAG 2.1 AA and tested with keyboards and screen readers.
Can we use our own web address?
Yes. Use yourname.moveswithyou.com or your own address, like moves.yourcity.gov.
Can we charge for special events?
Yes, if you want to. Most of the program is free, but you can set a price for special events and give out fee-assistance codes.
Let's talk
Ready to get your community moving?
Tell us about your city or workplace. We'll walk you through it and answer your questions.